Transfer

[Gs1966]

I tried to transfer my Lucky number to Public and  i put in wrong account number and now my Public service stop working.

[Gs1966]

Okay I will put Sim cards back to original phones

[Sansan]

I will send you another message with a phone number to call to request the port again. You will need to put back your old sim to receive the text 

[Gs1966]

I did not reply within 90 minutes and my Account was stopped working

[Sansan · Accepted solution]

@Gs1966  when did you port your number? Did you reply to the text message from Lucky within the 90 minutes window?

You can use the chatbot to contact public mobile for review and fix.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir5...