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Transfer number problem, then a submit ticket problem

pshad
Good Citizen / Bon Citoyen

I messed up transferring my wife's number to a new account at Public Mobile. I pulled the sim card before responding to the message from Telus authorizing the transfer. Now I cannot submit a ticket to Public Mobile because the line where the ticket asks for the sim card number or N/A is not accepting input, either on my PC or on my phone. How do I get help with this problem? At this point I am ready to abandon this ship...

2 REPLIES 2

pshad
Good Citizen / Bon Citoyen

Thank you Handy1

Handy1
Mayor / Maire

@pshad  I’ll private message you the porting team number . They can re trigger the port request for you . Ill also leave you with direct link to support should you need them also 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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