Transfer number issue

[nestcomets]

Hi, I'm trying to transfer my phone number from an old provider to PM, but currently have issues regarding it. May someone have a look at it?

Thanks!

@CS_Agent 

[esjliv]

@nestcomets  fyi -  Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support (link is provided in #3 below as well). 

3 -Use this link (same as #2)  Private Message to Public Mobile Customer Support Agents (CSA)

[esjliv]

Community Get Support sections is for other members and customers to post here @nestcomets,  not CS_Agents.

Where did it direct you to tag CS_Agent in your post?

[softech · Accepted solution]

@nestcomets 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed