Transfer number issue

[Dsingh]

I have activated my public sim also. But when i enter the telus mobile number to transfer to public its keep on saying invalid Canadian number.even the number format is right. What to do.no help from agent also. 

[softech]

@Dsingh 

Do you have a Telus Prepaid account?

Anyway , I have escalated your ticket on your behalf.  PM support will reach out and help.
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

(Since it is a bit late now , they might not reply you until morning)

[hairbag1]

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@Dsingh wrote:

I did all. I am messaging them from last 5 hours. No help. They are fraud

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They go home at 10pm EST so check in the am.

added clipped from Help Files...

Customer Support Agents are available:

Monday to Sunday: 9 a.m. to 10 p.m. ET

You can submit a ticket at any time. If you submit one outside operating hours, a Customer Support Agent will respond once support is available.

[Dsingh]

Btw thanks hut public mobile is worst

[Dsingh]

I did all. I am messaging them from last 5 hours. No help. They are fraud

[Up2NoGood]

If you are sure you have entered the number correctly then you will almost certainly need the assistance of Public Mobile to move forward. How have you tried to contact customer support. The correct channel for support is to create a ticket on their Expert Messaging platform > https://expert-messaging.publicmobile.ca/guest/chat/