Community

Andyddd · ‎02-13-2026

Hi

this problem lasted for half a month and you didn’t solve the problem . And you send me a new number which is not I needed.

now I set transfer request it said that my number is (672) 755-xxxx is not a valid number, which is a fizz mobile number. And I received message said have sent me confirmation message to transfer my number but I received nothing. I am very annoyed by your service.

could someone one help me to resolve this problem? Or I have to give up your service

Because in the working days, my daughter use this phone in the class,she can’t answer the phone. You just send message to fizz to transfer the number and confirm ..

the post is public or private?

thank you.

Andy

CSA_PM · ‎02-13-2026

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

computergeek541 · ‎02-13-2026

@Andyddd wrote:
this problem lasted for half a month and you didn’t solve the problem . And you send me a new number which is not I needed.
now I set transfer request it said that my number is (672) 755-xxxx is not a valid number, which is a fizz mobile number. And I received message said have sent me confirmation message to transfer my number but I received nothing. I am very annoyed by your service.
could someone one help me to resolve this problem? Or I have to give up your service
Because in the working days, my daughter use this phone in the class,she can’t answer the phone. You just send message to fizz to transfer the number and confirm ..
the post is public or private?

This is a public message thread, so don't post any identifiable information. Vancouver phone numbers can certainly be transferred to Public Mobile. I do see that this phone number was originally from Rogers Wireless, so I'm going to assume that at some time in the past, it was transferred to Fizz. I'll escalate this case and you can expect contact via private message from a Public Mobile customer support agent through the CSA_PM username, likely within 30 minutes.

slusagm · ‎02-13-2026

@Andyddd

ask PM porting team to check and advise

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote