6 hours ago
- last edited
4 hours ago
by
computergeek541
How can I track the delivery of the SIM card I ordered in the App? When I ordered it, the app said up to 2 business days, but that's today, and as of 5:40pm, it still hasn't arrived. I need that card by tomorrow to teach a class on using Smartphones and the Internet, and I need to know if it's actually going to be delivered before the end of the day, or in up to 10 business days as the site you submit SIM card tickets on?
10 Business days is utterly unreasonable for getting a replacement SIM card, and it's unheard-of for someone who ordered something online to not be able to at least view tracking information online in order to manage their expectations.
53m ago
5 hours ago
5 hours ago
Hi @Rob_Gaebel,
It can take up to 3 weeks to receive a physical SIM card when ordering it from Public Mobile's website. If you eventually surpass this timeframe, I would recommend reaching out to customer service to report the issue. You can write to them by using the following link and consider asking for a reimbursement or for them to reissue a new SIM:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time. (Little envelope icon on the top-right of this page).
In addition, there are other ways to purchase SIM cards if you do not want to wait 3 weeks by repurchasing from the Public Mobile site.
6 hours ago - last edited 6 hours ago
likely not. The 2 days is for PM to ship, not to arrive at your door
And PM uses Canada Post regular mail, so no tracking
sim delivery is usually around a week, but could take longer in some cases
if you need it quick, buy in person from Telus stores or Koodo stores