03-27-2023 05:29 PM - last edited on 03-28-2023 01:31 AM by computergeek541
I added 20 to get more data it's asking for my pin. I don't remember it
Solved! Go to Solution.
03-27-2023 07:48 PM
Sounds like you are trying to add the $20 with a voucher through 611.
You can add it into your account by login and also change your PIN too once you are in your account.
03-27-2023 05:50 PM
To set up a new pin you have to talk to agent:
To Contact CSA-agent there are 2 methods:
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.
If opening a ticket does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking (Ctrl+) Here
Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.
Watch for envelope in top right corner of Community page. It will show Number of unread emails.
03-27-2023 05:35 PM
Is there a reason why you're not logging in to your account?