Ticket not working

[Mi6]

tried to submit tickets so many times . Phone calls can’t last more than 2 minutes and I have to call back  4 more times.. worked fine until last week or so. If I can’t solve it and can’t do ticket will have to look elsewhere for service. 

[softech]

@Mi6 

Do you know if you are using 3G for VoLTE for calls?

• change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem
• Also, try the phone in another area if possible, it could be just a local network outage
• You can also try to see if VoLTE works.  But first, what brand and model of phone you have?
  You can check the VoLTE compatibility here:  https://www.publicmobile.ca/en/on/get-help/articles/volte
  If you have a compatible one try to turn on VoLTE
  

  iPhone: Likely no extra work need to do as Telus will enable by default but hide the option.  Still you can check
                   Settings->Cellular->Cellular Data Options->Voice & Data, enable 4G or LTE there
  Pixel:  Likely no extra work need to do as Telus will enable by default but hide the option.  Still you can check
                  Settings->Network and Internet->Internet, click on the settings icon besides SIM 1, turn on 4G calling there
  Samsung/ Other Android: Settings->Connection->Mobile Data, enable VoLTE there

  Now, turn off Wifi first. Check if the phone status bar showing it is connected to 4G or LTE

  Then make some calls, see if the signal indicator shows LTE or drop back to H or 3G while you are on the calls.  If it stays with LTE, then yes, you are using VoLTE, and you can see if calls are any better.  

[Mi6]

No just my regular local calls

[Mi6]

• All numbers

[dust2dust]

Is this possibly roaming with the add-ons in the states?

[HALIMACS]

OP did post their issue @softech  

@Mi6 does this happen with calls to all numbers or just a specific one?

Sounds like you may need a re-provision of your Sim card – hopefully you can get a ticket processed and request this of the customer support agents.

[Handy1]

@Mi6  Chat box doesn’t always work you can send direct message to support here 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Mi6 

please use this link to direct message support instead:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

and maybe you can share your issue and we can try to help??