Ticket created, but unable to reply because PM system not working.

[DWHarris]

I created a ticket using the chat system and received a PM requesting more info.

@CS_Agent 

Ticket ID:90126-278 Service not working A2013-C

I am unable to respond to the PM because the compose feature of the PM system does not appear to be working.

The response to the @CS_Agent question in the message is:

I can send SMS and send/receive MMS, but I can not receive SMS.

Investigation indicates that it may have to do with the US roaming plan that recently expired on my account.

Please take a look and see if there is a configuration issue on the account.

Dale

[DWHarris]

Issue has been resolved . Moderator reapplied account settings and new texts have arrived, but none of the missed texts. 

Hope I didn't miss anything important...

Oh well. 

[DWHarris]

FYI: I was finally able to create and send a PM just now.

[amack]

I've been going through the same thing. If anyone gets this resolved could you let me know? Thanks.

[ShawnC13]

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@DWHarris wrote:

Thanks, I am aware that it may resolve itself, but I do have a ticket created and hopefully it will get looked at sooner.

I decided to post this info becasue I did get a @CS_Agent  response, but I can not reply with the info they requested 😞

Hoping to communicate the relevant info without too many private details.

Also hoping it may draw more attention to the messaging issue with the site.

Cheers,

Dale

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Ya totally understand, not sure what the issue is and unfortunately, it doesn't seem to be an isolated issue and is widespread

[DWHarris]

Thanks, I am aware that it may resolve itself, but I do have a ticket created and hopefully it will get looked at sooner.

I decided to post this info becasue I did get a @CS_Agent  response, but I can not reply with the info they requested 😞

Hoping to communicate the relevant info without too many private details.

Also hoping it may draw more attention to the messaging issue with the site.

Cheers,

Dale

[ShawnC13]

@DWHarris , there seems to be a HUGE issue with the whole community right now especially the messaging side of it.  If you are not receiving texts and have recently had a US Roaming add-on expire it is a known issue and it usually resolves itself in 24 hours.  I know that isn't what you were hoping for but not sure how long this system issue will persist.