Text messages

[Ingo_Schubert]

Just joined public mobile. I thought everything went well , imported my old number but I can’t send or receive text messages

[hTideGnow]

HI @Ingo_Schubert 

use this link to message CS agent, it will work

     https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Ingo_Schubert]

I tried doing the ticket but kept getting error

[hTideGnow]

HI @Ingo_Schubert 

Yes, if only SMS an issue, it is a PM system problem with new activation.   Voice, data both work but just SMS is the problem.  And with the SMS problem, it will affect account verification.   PM is aware of the problem and can only fix the issue one account at a time.   

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437