I've been a customer for months with no problem. I put in a request to change my plan on the next billing cycle, to a plan that still has talk & text btw, but later cancelled this request. Since then I get a msg when attempting to make a call saying that talk and text are not included in my package and to go to self serve to get them. My account says active and my plan includes talk and text, my data still works. I've searched through the forms to try and find an answer with no luck. I tried using the lost stolen phone feature and then reactivating the account to no avail. I am using the same phone, a galaxy s6, as I was previously when these features worked. Sorry for the long post but I was trying to be as thorough as possible, and I hope this is the right place to ask this, apologies if it's not.
