Temporarily Suspended

[joybaltazar_29]

I can’t top up my load saying temporarily suspended. I’m trying to create an account butmy number showing invalid number.

[hairbag1]

@joybaltazar_29...with you pre-registered credit card, you can try calling 611 to top up your account.

You can call 611 and pay using payment vouchers as well.

[geopublic]

@joybaltazar_29  Are trying to activate your sim card? Are you receiving an invalid SIM card error? Or are you trying to add funds to your account?

[shep22]

@joybaltazar_29 has your account been suspended more than 90 days if so it is closed permanently

[gblackma]

@joybaltazar_29 your sim is locked for attempts. Wait 50 minutes from last attempt,  clear your browser history,  go to private/ incognito mode and try again to activate your SIM card. 

Here's 3 articles on activation and porting and the Refer a friend reward  if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Welcome to PM. Stay safe.