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Technical issues

Ehamblett61
Great Neighbour / Super Voisin

I can make calls but I cannot receive calls. 

5 REPLIES 5

Scoobs75
Great Neighbour / Super Voisin

Got a new number

HALIMACS
Mayor / Maire

@Ehamblett61 

 

Try:

 

  • Rebooting your phone
  • Resetting network connections
  • Toggling airplane mode on / off
  • Removing your sim card, then reinserting it

If you are new here and were porting a number, did you reply "yes" to the port authorization text from the prior provider which would needed to have been done with your prior provider SIM card in your device?

 

If you are porting a number, and you did not respond to the text, I'll send you a number you can call to help with the porting.

 

Check your private messages by tapping the little envelope icon on the upper right.

@Scoobs75   are you new customer and asked porting old number here or you are customer for some time already?

Scoobs75
Great Neighbour / Super Voisin

I have the same issue

hTideGnow
Mayor / Maire

HI @Ehamblett61 

 

are you new to Public mobile and just requested porting in a phone number?

 

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