Talk long distance

[Geofree]

I put my sim card in a different phone,  works well but cannot call out of local area, or get my voice mail,  says I do not have long distance add on , but my plan is  unlimited talk and text cross canada,,

Have tried doing the lost phone,  suspend service,  and reactivate,  no difference, 

[kselmak]

Hi @Geofree 

Are you trying to contact @Razvan_A 

You can just click on their profile then click on send private message

This is public forum

Cheers

[Jb456]

@Geofree  Click your envelope top rightish. That is your inbox for your private messages. If a moderator has wrote you the message will be in there. You can simply reply back to the message.

[JoyLuck]

@Geofree 

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This is a public forum. If you tell us what the problem is we maybe able to assist you in finding a solution.

[JoyLuck]

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@Geofree wrote:

To razvan. I am new to this , hope this is the  correct way to recontact you

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Razvan is a moderator for PM. Also check the envelope icon top right for any messages from the moderators.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Geofree]

To razvan. I am new to this , hope this is the correct way to recontact you

[geopublic]

@Geofree  Make sure you are dialing the correct number. If the is not the problem check your dialer settings and Turin on the assisted dialing setting.

[Korth]

No reason not to dial 1-xxx-xxx-xxxx - regardless whether or not it's actually a long distance call - costs nothing, solves some issues, creates no issues.

Phones also often have a setting to enable/disable long distance calling. Which must not be disabled if you want to allow long distance dial-outs.

[gpixel]

@Geofree 

turn off the phone and remove your sim card. turn on your phone and reinstall your sim. 

contact customer support mods if you are still having issues

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Moderators are available from
- Monday to Friday: 8AM- midnight EST
- Saturday and Sunday: 8AM- 10PM EST

[LurganIeUk]

Does it work if you add a 1? Just a shot in the dark to try. 

[JoyLuck]

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@Geofree wrote:

I put my sim card in a different phone,  works well but cannot call out of local area, or get my voice mail,  says I do not have long distance add on , but my plan is  unlimited talk and text cross canada,,

Have tried doing the lost phone,  suspend service,  and reactivate,  no difference, 

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Have you tried putting a 1 in front.