Switching companies

[Joycelpittman49]

I received a message saying you were having trouble transferring my number. Said I entered an incorrect ESN number and that someone would contact me shortly. That was over 4 hours ago. I've tried the virtual assistant, but it asked me to reach out to a moderator. 

[will13am]

@Joycelpittman49 , this is the official help article on number transfer.  

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[computergeek541]

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@Joycelpittman49 wrote:

I received a message saying you were having trouble transferring my number. Said I entered an incorrect ESN number and that someone would contact me shortly. That was over 4 hours ago. I've tried the virtual assistant, but it asked me to reach out to a moderator. 

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When you're there, please type in "port request".

[computergeek541]

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@TheGx wrote:

@Joycelpittman49 :To contact the moderator team click the envelope button in to right corner and address it to moderator team.

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Doing it this way will result in slower service. SIMon should be used for tickets whenever possible.

[TheGx]

@Joycelpittman49 :Here is link for thread about transferring number

https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Num... 

Also, only the moderators work for Public Mobile, everyone else here relying to your thread are customers like you.

[Triguy]

Use this link to send a private message to the moderators: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[TheGx]

@Joycelpittman49 :To contact the moderator team click the envelope button in to right corner and address it to moderator team.