Suspended

[Sadie4]

I think my service has been suspended 

Help

[turtleTurtle]

Why do you think so?

Does the phone service still work? Some times on the day your plan renews there is a bit of a glitch that shows your plan as suspended. (But really it is fine)

[BKNS27]

@Sadie4 

Are you referring to your sister stolen phone?

Check to see if they is an outage:

https://istheservicedowncanada.com/status/telus/map 

If no outage, you can purchase a voucher at these locations and dial 611 and enter the voucher number and pin.

Pickup vouchers at 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples to restore service while an agent gets back to you by pm.

[hTideGnow]

HI @Sadie4 

don't "think", login to My Account and check, it will show you a button "Pay and Resume service" if your service is suspended

or on another phone, call 1-855-4PUBLIC and enter your phone number to confirm