Suspended account. 90 days or 30 days before I lose my number?

[shinichi77]

My account was suspended on Jan 5. And the below message is what I see on my account dashboard page.

"Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service."

However, I'm seeing a different message at "Make a Payment" page:

"You must make a payment by Feb 5, 2018 to keep your phone number and any remaining add-ons."

Which is correct??? 90 days or 30 days???  I don't want to lose my number.

I won't be back to Canada till March 24.  If it's 90 days I don't need to pay till March 24. But if it's 30 days I need to pay soon.

I'm just thinking because my plan was only 30 days, I get only 30 days here??? 

Please let me know.  30 days? or 90 days?

[kht416]

They have alot of other issues as well. I decided to give them 48hrs and I still have no word on why they wont accept the card they have. Something to the effect of how it can't be verified.

[shinichi77]

Thank you guys. I will make a payment when I go back to Canada in March which is less than 90 days from the suspension date.

[NDesai]

@mimmo 

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wrote:

90 days is correct from daye of suspension

The 30 day is incorrect and I have  no idea why they  have not been able to make a simple text change.

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Apparently, it's quite complicated fix that requires whole system revamp. They are looking into some of these fixes to be implemented in the long term. 

[mimmo · Accepted solution]

90 days is correct from daye of suspension

The 30 day is incorrect and I have  no idea why they  have not been able to make a simple text change.