Suspended Account

[MichaelM7154]

I am on Autopay and my account says it is suspended. The card is active and has more than enough available funds. I logged in and did a manual payment of the amount owing but I still cannot make calls and the message still shows as inactive.

[Lieux]

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@geopublic wrote:

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@MichaelM7154 wrote:

Tried that. Get the message that I don't have an active account. Is there an expected turn around time after ithe issue has been sent to the moderators?

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It depends on how busy it gets, but typical turnaround is between 30 - 120 minutes.

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You are very lucky when it's only 30-120 minutes...

[mimmo]

@MichaelM7154  have you tried the lost stolen trick?

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[Alex888]

@MichaelM7154 It can take the moderators between a few minutes and 2 days to respond. There have been quit a few account issues in the last few days so it may be a while.

[geopublic]

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@MichaelM7154 wrote:

Tried that. Get the message that I don't have an active account. Is there an expected turn around time after ithe issue has been sent to the moderators?

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It depends on how busy it gets, but typical turnaround is between 30 - 120 minutes.

[MichaelM7154]

Tried that. Get the message that I don't have an active account. Is there an expected turn around time after ithe issue has been sent to the moderators?

[LoreckAvery]

Sorry should clarify, after he’s made the payment I had to power off then on and it worked

[Alex888]

@LoreckAvery That won't work if the account is suspended.

[LoreckAvery]

Have you tried the good ole turning your phone off and then on again...I’m sure you have but I had to do that after I had the same issue yesterday!

[Alex888 · Accepted solution]

@MichaelM7154 Sorry, the link didn't paste. You can contact them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MichaelM7154]

Tried that and it did not work. How do I contact a moderator?

[Alex888]

@MichaelM7154 Try adding a couple more dollars, then click Reactivate account. If it still doesn't reactivate you will need to contact the moderators, you can send them a private message here.