Suspended Account

[Abe111]

My daughter’s account has been suspended due to expired CC. She has been unable to sign into her account  can’t remember her email and when she tried to use her phone number for the link the message asked her to input a valid phone number. 

Need help

[softech]

@Abe111 

First, please try use a browser with Incognito mode and use the Forgot email link  ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true  ) ,  then Forgot password link  ( https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true ) on the login page there. They will send you the "hints" to the correct email address associated.  

When reset password and reattempt to login, please DO NOT use Auto-complete provided by your browser and type out the email username and password manually.  

If that does not help, please open ticket with PM support

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there