@Cruze wrote:
How do I submit a support ticket
There are two ways. The first way is the Public Mobile recommended Chatbot. However, very often the Chatbot isn't as helpful as it should and sometimes, ok, often, you need to use the direct chat link to customer service.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
Please note, we are all customers here. We are often around to help others. Is there something you think we may be able to help with?
