Subscription

[Sivaa_lalli]

I would like to change my subscription from $40/month to $22/ month but the options are not shown in my account. Please help

[BKNS27]

@Sivaa_lalli 

You need to port your number to another carrier and port back to PM and you will need to purchase a new SIM and open a new account.

[hTideGnow]

hi @Sivaa_lalli 

sorry, you pretty much cannot do much. 

When people left for too long, people would port out the line to VoIP carrier like Fongo to keep the number.  But you cannot port if you are not in Canada and not able to receive text

only choice is to port within Telus family, which text approval is not needed.  Contact Telus sales/support for their annual plan and see what they can do to get the line from Public Mobile

[BKNS27]

@Sivaa_lalli 

You can login to your account and pause (suspended) your payment for 90 days. You can have the 2FA code sent to your email to access your account.
When you return to Canada. Login to your account and make a manual payment to restore service.

If you are suspended longer than 90 days. Your account will be closed, SIM will stop working and your number will be returned to the carrier you got the number from. 
So don’t wait until 90 days. Make a payment about the 88 days encase there are issues that you need a CS_Agent to help you login to your account.

[Sivaa_lalli]

or how do i get a new subscriber plan?

[Sivaa_lalli]

but how do i change it coz I am not in canada for work reasons and I dont want to pay unnecessary amount

[hTideGnow]

hi @Sivaa_lalli 

if it is not in your accont, you simply cannot choose it

Downgrade is possible, but t is harder, and you won't get all the good choices like new subscribers.   the $22 is pretty much a new subscriber only plan