Subscription

[Fly777]

Hi

My subscription was paused because of change in payment method. The last card not active, changed to a new card but subscription still not active. It is saying to pay $45 to activate new subscription, previous plan was $20 plus tax for 100gb for 2 years but it is not showing. Please fix and charge new card.

[softech · Accepted solution]

@Fly777 

if your account was suspended and you updated the credit card after, you need to make a manual payment to resume servcies.

First, login My Account using browser, then use this link to load enough funds to renew the service 

https://myaccount.publicmobile.ca/en/account/payment/funds/card

When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK