Subscription

[Bbchild]

My payment was taken but not credited to account 

[will13am]

@Bbchild , you might not be seeing updated information due to data caching.  Trying viewing your account in incognito mode if using a browser and clear data if using the mobile app.  The surest way to check that the renewal was successful is by confirming the service is still functional.  

[hTideGnow]

HI @Bbchild 

is it for plan renewal?  if your service does not work, try to reboot the phone and reset network settings.  Try both voice and data

and also, when you check your My Account, use Incognito/private/secret mode on the browser to login

if still have problem , ask PM support agent.  Submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

if you login to My Account, go to Payment history, does it show PM took the money ? did it show if PM used the money for renewal?