Subscription suspended

[East2]

My subscription has been suspended because my credit card expired. How can I resume the subscription.

Thanks

[hTideGnow]

hi @East2 

if you have active service but see that when you login, you will need PM support agent to sort out the login issue

You can submit an Expert Messaging ticket using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
          Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket

Remember CS_agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

[East2]

It doesn't show this when I log in. It shows me 2 options: resume activation and go to login page. what should I do

[East2]

It doesn't show this when I log in. It shows me 2 options: resume activation and go to login page. what should I do

[slusagm]

if you login My Account, you should see Pay and Resume Services now button and it will guide you to update the card and make payment

[BKNS27]

@East2 

You need to make a manual payment first to restore service. 

Login to your account and make a payment then go to Payment-Update Card Information. 

 

[hTideGnow]

hi @East2 

you have a new card?

login My Account, go to Payment page, Manage Subscription and Manage Payment Method to update the card.

once the card is updated, you will then use this link to make a payment to resume service:
https://myaccount.publicmobile.ca/en/account/payment/funds/card

if you don't have a new card, or have trouble updating card, the quickest way to resume service is to buy a voucher from stores like Loblaws, No Frills and then load the voucher using *611

[Sansan]

Activate the new credit card and update the information in your account. 

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

If you cannot update the new information,  buy a Public Mobile voucher from shoppers Drugs mart and load it to uour account for now to resume services until you figure it out.