Subscription not activated

[rasikashouche10]

Unable to activate the subscription and transfer sim.

[Frank52]

Please review this article to make sure you followed all the correct steps: 

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number 

[trysten]

Im having the same issue when trying to activate my subscription, and they already took my payment but i cant get service. this is crazy

[hTideGnow]

hi @rasikashouche10 

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM  eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

if not, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage