Subscription not activated

[charlestsang]

I paid for subscription already but on my phone it says subscription not activated when i try to do it on the app. It's been few days since I have contacted supported and no one has responded. Any help is appreciated. 

[hTideGnow]

hi @charlestsang did you check your community inbox ? 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

agent usually reply quick, like 2 to 4 hours. Message them again 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and did you activate physical or eSIM?