Subscription not activated

[obnox]

I have just received my SIM card and completed the activation and porting my number from Koodo. My old SIM card is still in my phone, during the last step I received this error message. 
Clicking “get support” was useless as it is automated chat and none of the suggestions are relevant.

 

[Handy1]

@obnox  So try the PM SIM card in phone and reboot the device . If still no luck submit ticket with support 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437