Subscription not activated

[MrsK]

I was following the steps and selected port a number from Koodo and got this message:  Subscription not activated.

It says to contact support.  I tried and I keep going around in a circle with no resolution.

Can someone explain the next step please? 

[MrsK]

So the problem is, I chose the option to port my Koodo number. I failed to notice it’s for prepaid and not monthly customers.  I cannot go back and change my selection.

[hairbag1]

@MrsK 

is your old Kodoo account a prepaid account ?

Transferring a Phone Number from Koodo Prepaid

If you wish to transfer an existing numbering from Koodo Prepaid, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents here in order to transfer your existing number to Public Mobile.

Use the link supplied by @will13am  instead of this link.

[MrsK]

I was using the App.

[will13am]

@MrsK , did you perform the activation on a browser or app?  Activations must be completed using the app.  Support can be contacted using the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437