I was following the steps and selected port a number from Koodo and got this message: Subscription not activated.
It says to contact support. I tried and I keep going around in a circle with no resolution.
Can someone explain the next step please?
is your old Kodoo account a prepaid account ?
Transferring a Phone Number from Koodo Prepaid
If you wish to transfer an existing numbering from Koodo Prepaid, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents
here in order to transfer your existing number to Public Mobile.
Use the link supplied by @will13am instead of this link.
@MrsK , did you perform the activation on a browser or app? Activations must be completed using the app. Support can be contacted using the link below.