01-26-2026 09:34 PM
Trying to activate my subscription but keep getting subscription not activated at step 6
01-26-2026 09:40 PM
hi @Mrunalib71
and for eSIM, can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?
if yes, then you need to manually enable it
but if it is not there you will need to ask PM support agent to help, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
01-26-2026 09:39 PM
Esim
eSIM or physical sim?
try reboot the phone and login to app again and see if you can complete the subscription
if not, ask PM support agent to help, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
