03-09-2024 03:47 PM
I don’t know why my subscription is not activated and they already took the money, can someone help please
03-09-2024 04:25 PM
No, nothing , i don’t get why isn’t activated.u mean to contact my previous phone company?
03-09-2024 04:21 PM
hi @Shann6 also check you phone Sim card manager, is there a PM sim card showing there??
03-09-2024 04:20 PM
eSim, thank you i just did I’m waiting for their response
03-09-2024 03:52 PM
hi @Shann6 do you have physical or eSIM with PM??
Support agent can confirm the activation, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
