08-05-2025 05:13 PM
I have stopped my subscription on Aug. 4/2025 but my monthly payment was charged on Aug.5/2025. Please refund my subscription. Thanks.
08-06-2025 07:40 PM
I ported my number to another carrier
08-05-2025 05:23 PM
HOW did you stop your subscription?
It might be you 'stopped' it too late and payment circle has processed your account.
08-05-2025 05:19 PM
hi @Ahlaw
you can discuss that with PM support agent directly
submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
08-05-2025 05:15 PM
Click on the envelope in the bottom right corner for help and follow the prompts
