Subscription Did Not Renew

[PMMB356]

Hi,

I signed for the $20 a month 60gb Canada, Us and Mexico promo. My first payment on my credit went through no problem.

My subscription for some reason did not renew and now if I try to pay tries to charge me $40.

Please advise,

Thank you,

[hTideGnow · Accepted solution]

hi @PMMB356 

yes, look like you were not the only one with the renewal trouble.   But no worries, PM agent able to help and you will only pay the 50% off price

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage