Subscriber verification

[bhotel]

Hi there,

I'm having trouble with an online service that semi-requires a phone number, but won't let me use my (17 month old) Public number.

Is there anything I can request from Public by way of documentation/verification that my number is my number?
It's Kafkaesque 😕.

[bhotel]

I'm not sure what this is about, but this also is totally and completely unrelated to my question.

[slusagm]

you will need to ask PM to help you to get the access back

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
        

[hTideGnow]

hi @bhotel 

when it is ask for the 2FA code, click Didn't receive code or Resend code, try Send email or Send voice message to get the code via email and voicemail.  If you use Send voice message, you can get the code by calling yourself from another phone

but if you really cannot get the code, ask PM agent to help,  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage