Stolen phone, needing to disconnect service, possible to get e-sim back?

[Sara30]

Hello. My phone was stolen yesterday at 9:30pm, it was an iPhone with a public mobile e-sim and I’ve since erased the phone. I am wondering what the next steps from here are, and if it’s possible to get that e-sim/my phone number back when I buy a new phone tomorrow morning. Thank you

[BKNS27]

@Sara30 

Login to your account on the PM website and click on Resend Code/Didn’t Receive Code then have the 2FA code sent by email to access your account.

Go to the Account tab>Report Lost/Stolen Device to put your account on pause.

Once you get your new phone. Download the PM app and login to your account and purchase a new SIM/eSIM in Account tab>Change SIM Card Number.

If you are having issues login to your account. You will need to contact a CS_Agent for assistance accessing your account and help you transfer your number over to the new phone if you are having issues.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437