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Stolen Phone SIM Nightmare

Laur16
Great Neighbour / Super Voisin

Phone was stolen, bought new phone and sim. Went to change SIM card on my app and it requires 2 step confirmation which texts my cell number that I won't have access to until my SIM is activated. I was told to press the 'resend code' 4 times and it would send an email to my email address instead... Tried it 20 times, won't work. What do I do? This is the worst customer service experience I've ever had.

3 REPLIES 3


@Laur16 wrote:

I did - no reply.


@Laur16 

Reply times are slower on weekends.  Keep checking your private message inbox. May take several hours or even one day. 

Laur16
Great Neighbour / Super Voisin

I did - no reply.

softech
Oracle
Oracle

@Laur16 

you will just need to engage CS agent by direct message and they will update the sim card number for you

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

 

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