01-03-2026 02:33 PM
Phone was stolen, bought new phone and sim. Went to change SIM card on my app and it requires 2 step confirmation which texts my cell number that I won't have access to until my SIM is activated. I was told to press the 'resend code' 4 times and it would send an email to my email address instead... Tried it 20 times, won't work. What do I do? This is the worst customer service experience I've ever had.
01-03-2026 04:08 PM
01-03-2026 03:31 PM
I did - no reply.
01-03-2026 03:04 PM
you will just need to engage CS agent by direct message and they will update the sim card number for you