Still no service after 17 days

[helmer86]

I signed up on Nov 18th and had problem registering and porting to Telus

I've sent support and mods all messages

About a week and half ago @Saray_O attempted to help me and said everything should be good in 24-48 hours

@Saray_O is not responding to my messages anymore

and its now a week later I'm still having the same issues with no service on my PM sim and myTelus sim still works(not ported)

[NDesai]

@Shazia_K might be around to help.

[helmer86]

Well my PM SIM doesn't work, I'm not going to call Telus

[NDesai]

May be try this: http://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-r...

[helmer86]

Yes self serve accounts active. I requested to port and activate at the same time

[NDesai]

What about your self-serve account? Is it Active? Did you request to port in or this is no service issue? 

If this is a porting issue, then your public mobile sim should still work with temporary number unless you requested to port in while you activated.

[helmer86]

No, I read that was a possible issue when I signed up so I made sure not too

[NDesai]

Are you using the same email on Public Mobile and on Telus account?