08-21-2020 11:51 AM - edited 01-05-2022 12:51 PM
I do not know if anyone else has had this issue. I just added my phone to Public Mobile and wanted to test the mobile speed so I used the speedtest application and first it oddly showed 300mbps which should not be possible, but the second horror is that it used over 600mb on a single internet test. I only have a 1GB plan, so this leaves me with less than 400mb for the whole month.
I have not contacted the people at speedtest yet, but I plan on doing that. I do not know how a simple internet speed test would cause 600mb of data
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08-22-2020 02:10 PM
Yes generally speed tests use up a lot of data. I learned that firsthand before.
08-21-2020 10:04 PM
Thank you @BearFBI for the info
08-21-2020 05:33 PM
@slewin 3G will give you more bandwidth but slower speeds. The connection from you to the tower won't be as good. 3G has More ping, Jitter and packet loss. I find webpages load faster with 4G throttled than 3G.
08-21-2020 04:47 PM
Thanks gpixel4. It looks like you got better speeds with the 3G over the 4G throttled.
08-21-2020 04:41 PM
Oh, that is good advice @gpixel, thanks. I am in Ontario and in eastern time, but still good to know.
08-21-2020 04:39 PM - edited 08-21-2020 04:54 PM
@slewin here I did the speedtest for you for both LTE(throttled) and HSPA+3g
yes they dont throttle the 3g. so if you really need faster download speeds, then you have the option to switch
08-21-2020 04:38 PM
True, in hindsight I would for sure have waited a week before doing the test @BearFBI. Now I am scared to use it at all on my phone just in case and will probably delete the program.
08-21-2020 04:34 PM
Okay, that makes sense @ShawnC13 as we are still using the Telus network, just throttled back if I got that right.
08-21-2020 04:26 PM
remember that PM is based on ET. just a warning that if you're living on the western part of Canada, your plan will renew a day earlier because of the time difference. be advised, if you have any data left and are planning to use it up before your next renewal
ie. renewal date is set for September. 22, your plan/data will renew
also your self serve process renewal will appear as "expired, suspended,active". I think the whole process takes about 9-10hours
08-21-2020 02:43 PM
I made the same mistake
120 Mbps down / 60 up on LTE
Used up 223 MB
08-21-2020 01:11 PM
@slewin This happend to me too when I started. I used all my data. I got pretty good speeds though, 800Mbps Up and Down. I got good towers in my area and it helps that my Galaxy s10 has an amazing cellular modem.
Lesson learned do not run speedtests on limited data plans. Wait 3 days untill the throttle kicks in then run the speedtest. It will only use a few MB of data.
08-21-2020 12:35 PM - edited 08-21-2020 12:36 PM
@slewin yeah you have to be careful. Your speeds will be throttled after 2-3 days. Until then you have no restrictions. Under good conditions, you can use more than 1 GB on a single speed test.
I agree Ookla should warn people about the risk. Especially in Canada where unlimited plans are not prevalent.
08-21-2020 12:29 PM
Thanks @Anonymous and that makes complete sense. I still think Ookla should warn people about potential data that could be used, even though I understand most people with really high bandwidth also have really high data.
08-21-2020 12:26 PM
It's nobody's "fault". It's how it works.
That initial ping test determines how much data it'll decide to send and receive. It sees a very low ping test and says oh ok here we go give'r.
The part you wouldn't've known was that on initial activation, Public Mobile gives you full LTE in all its glory. Then a couple days later it gets throttled down.
08-21-2020 12:20 PM
@slewin wrote:The speed I got in the test was 336mbps down and 11 up and it does show as LTE. I could not find a contact on the speedtest site, so I sent a private message to Ookla on Twitter which is the people that run it.
@slewin, it will always show LTE or 4G if that is the network it is connected to but PM then throttles it down. You can always manually select to only connect 3G if you wish.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
08-21-2020 12:16 PM
The speed I got in the test was 336mbps down and 11 up and it does show as LTE. I could not find a contact on the speedtest site, so I sent a private message to Ookla on Twitter which is the people that run it.
08-21-2020 12:12 PM
Thank you @geopublic at least this answers why the speed showed so high. I must admit I never knew LTE could go that fast, scary. I will be happier when it throttles back.
08-21-2020 12:10 PM
Thank you @gblackma. I will try to live with the remaining data for the month if I can as I am pretty good with using less, but if I find I can not I will go by your suggestion.
08-21-2020 11:59 AM
@slewin wrote:I do not know if anyone else has had this issue. I just added my phone to Public Mobile and wanted to test the mobile speed so I used the speedtest application and first it oddly showed 300mbps which should not be possible, but the second horror is that it used over 600mb on a single internet test. I only have a 1GB plan, so this leaves me with less than 400mb for the whole month.
I have not contacted the people at speedtest yet, but I plan on doing that. I do not know how a simple internet speed test would cause 600mb of data
@slewin Big no no!! When you first sign-up with PM your data will run on full LTE until it gets throttled to LTE lite (3-5 Mbps) which will take up to a week to kick in.
08-21-2020 11:57 AM - edited 08-21-2020 12:08 PM
@slewin initially when you activate it takes a little while for the throttling to come into effect. What speed did you get? Thanks. And now you can look into getting a 1 gigabyte data add on for $15. Stay safe.
08-21-2020 11:53 AM
It is never recommended to do a speed test on a mobile data connection because it uses alot of data.