Simm to esim number porting did not work

[Ela2]

Hello;

I ported my old number from Fido simm to Public mobile esim (Iphone 12 pro).

I got text that it was successful. FRom both Fido and Public mobile.

After rebooting however under esim - still old temporary Public mobile appears. And I can not change this number.  Internet is working but phone is not working. Can anybody help pls?

[Ela2]

It looks is started working now. Thank you.

[softech]

@Ela2 porting will only affext incoming calls, outgoing calls and dada should work even porting not completed

you said data works, you sure you were not using Wifi?? is the phone showing connected to PM network ?? The sim manager showing the eSIM installed and enabled??

If you are sure mobile data was used and not Wifi, please engage support by direct message

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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