2 weeks ago - last edited 2 weeks ago by computergeek541
Me and my husband subscribed a $45 for 100GB and we bought a simcard but until now it didn't arrive yet.
2 weeks ago
because Sim card is sent via Canada post, it can take long and no tracking at all. But check with PM and they will try to help
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
hi @Regine8
when you placed the order? Sim card delivery can be 3 days to 3 weeks here
But best to ask PM support agent for status update, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one
