cancel
Showing results for 
Search instead for 
Did you mean: 

Simcard Not received yet

devkotapremb
Great Neighbour / Super Voisin

Hello,

 

Ordered an a sim card but not received yet, please check the status and let me know.

 

Thank you,

Prem

5 REPLIES 5

JL9
Mayor / Maire

Many are reporting a month or more now, not simply weeks. You can find dozens of posts and threads on the frustration of it all, you may want to use another alternative and keep the one from PM as a backup in case you lose or damage your sim

Timer
Mayor / Maire

@devkotapremb 

contact PM support team by private message CS_Agent  to check your status order.

 

or go to Find TELUS Stores Near you  or  Koodo Stores to buy it in person. and for your order keep for friend or spare SIM.

BKNS27
Mayor / Maire

@devkotapremb 

Depending when you purchased the SIM. It normally takes PM 3-10 days to ship out to you then up to Canada Post for them to take their time to deliver to you.

If you are in a rush, go to your local Telus/Koodo store and purchase one.

Outdoorsman
Mayor / Maire

@devkotapremb hi how long has it been since you ordered your sim?

Yummy
Mayor / Maire

We are customers like you...

SIM delivery usually takes up to 3 weeks.

Need Help? Let's chat.