Sim

[Aniljohn]

Did not receive new SIM card. I already paid

***@***

[softech]

@Aniljohn 

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Chalupa_Batman · Accepted solution]

Hello @Aniljohn 

First, please remove your email address. This is NOT a private forum.

Ordering a SIM card from Public Mobile can take up to 3 weeks via Canada Post. If you want one faster, click this link to find a store local to your area.

https://www.publicmobile.ca/en/on/pick-up-SIM

Or you can purchase one off of Amazon.  

Then, once you've paid for it, you can reach out to a CS Agent and they will gladly credit your account the amount you paid, without the taxes.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.