01-05-2024 12:31 PM
I need to activate this Sim to My old number but I cannot login to my account because verification code is sent to my number for which I don't have the Sim. I ended up buying a telus phone and I need to switch my numbers but u cannot because verification code only sent to the number. I need my old phone to work as everything is connected to that number. There is no Stores and I have been trying to resolve this for many days..I am travellj g soon ..please help w
01-05-2024 12:40 PM
@ANNA33 If your able to tap “didn’t get code “ it may give you give you option to send code to email instead . Then in your account profile page you can SIM card swap the number yourself
SIM SWAPPING profile tabs
Note only do this on lap top or computer/ not mobile device
if you cannot get logged into your account ask support to sim card swap the number for you then you will get code to the new SIM card and be able to log in again
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-05-2024 12:37 PM
Let me try
01-05-2024 12:36 PM - edited 01-05-2024 12:37 PM
@ANNA33 , select the resend code option and you will get additional choices to resend the code to your email. As for transferring your number out, the account needs to be active in order to be able to do that.