@Carinababina, unfortunately you are going to need to contact the moderator team to get support. Their turnaround time is at least 48 hours. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.
