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shams7157 · ‎02-26-2024

I have done all the trouble shooting. It is still not working.

shams7157 · ‎02-26-2024

Yes I did it through that way. I have sent a direct message. Been over 2 hours but no response.

softech · ‎02-26-2024

@shams7157

You were probably using Chatbot, but Chatbot is not working.

Instead, use this link for direct message with CS agent, it will work:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

shams7157 · ‎02-26-2024

I am unable to create a ticket either. Did all the troubleshooting regarding that too. Also tried directing messaging. No response yet.

softech · ‎02-26-2024

@shams7157

just want to make sure, you have used the app and got passed the phone number/porting step, right?

If you have gone all the way to step 6 on the app, then yes, sound like a sim card provisioning problem. Easy fix for PM support but you will need to open ticket with PM support by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

But if you have not used the PM app for subscription yet, then the subscription process is not completed. You need to download Public Mobile app, login and finish the activation.