cancel
Showing results for 
Search instead for 
Did you mean: 

Sim not recognized while activation process

Preachers
Great Neighbour / Super Voisin

When I attempt to activate my Sim it is indicating that it is invalid 

2 REPLIES 2

softech
Oracle
Oracle

@Preachers   was the sim card ever used?  Only brand new sim card can be used for activation.  Sim card cannot be reused a second time

 

Or did you activate just moment ago and got stuck at payment?  if so, it could be that the first activation stuck and hence your later attempts failed

 

If you got new sim card, if the error you got was on your first activation, then you can try activate again on a Desktop or Laptop computer or use Incognito mode.  But before you reattempt, make sure PM has not charge you yet, check your credit card account to confirm 


@Preachers wrote:

When I attempt to activate my Sim it is indicating that it is invalid 


Is it a new SIM card? Public Mobile SIM cards can't be re-used.

Need Help? Let's chat.