Sim not provisioned and not working

[caspy719]

Hi Mods,

I Just went to Walmart and activated a new Simcard and paid for the $35 plan and it was charged successfully. After i put in my SIM card to my phone, it says not provisioned and I can not connect...

I tried to create self service and it also doesn't allow me to do so, as I can not get text message to verify my phone #.. Can someone please help.

[caspy719]

Thanks guys

[meocon]

@caspy719 I recommend you send a private message to the moderator team and ask them to investigate that.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

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[LEGO · Accepted solution]

@caspy719 

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here.
Good luck! 

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