Sim cards

[Srandall]

I just received 2 emails saying my order is on its way for SIM cards but I did not order new Sim cards how do I fix this I don't want to be charged and I don't want more Sim cards ??!!!

[Tragle]

@Srandall   Same email I received today although I only got one. Ignore it... it's a glitch as others have mentioned. My CC was not charged again.

[esjliv]

I've just heard of this new glitch sending out incorrect emails @Srandall 

If you do end up receiving another SIM card, then you have proof here in writing on this forum that you did not order the 2nd one. I'd say keep it as a spare or use it as a referral.

But if you were charged, then YES connect with Public Mobile representative (CSA) by submitting a ticket for a refund.

[Alexandf]

@Srandall 

open ticket with PM support and ask them to check it out for you.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437