Account page

[kryin14]

My Account page is not updating properly.  It has shown the same data usage number for 2 months. How can I get it fixed?

[kryin14]

Tried both. Accont page accuracy is much better.  Thanks 

[kryin14]

Thanks. That works.  But ut would be nice if the overview page was accurate. 

[Outdoorsman · Accepted solution]

@kryin14 hi you are most likely seeing a cached version of your account data, clear your cache and cookies or use a different browser in secret or incognito mode , reboot and sign back in ,see if it clears up 

[esjliv]

@kryin14 

When looking at the Data Usage Details, make sure you are choosing the DOWNLOAD option and move that into an excel format to have a look. The overview/snapshot that shows for Data in this area is (or was anyhow) just wrong.

Note, data shows up in the usage details section 6-12 hours after it has been used.