Sim card problem

[fardad_ka]

I did register and activated my sim card today but when I inserting it into my phone is not working. says no sim card still.

[fardad_ka]

Tried, didn't work

[BKNS27]

@fardad_ka 

Try powering off the phone then check if the SIM is seated in the tray then power on the phone.

[Marshallbasarab]

Just try turning it off and on again or put airplane mode off and on

[darlicious · Accepted solution]

@fardad_ka 

It is likely your sim card did not provision correctly upon activation. Put that in the subject line and send a detailed message to customer support. Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.