Sim card problem

[Rockwell]

My simcard is not registered on the network what to do? I did restart and re insert the sim still not working, i did manually search for network but still not working? 

[geopublic]

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@Rockwell wrote:

My simcard is not registered on the network what to do? I did restart and re insert the sim still not working, i did manually search for network but still not working? 

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@Rockwell  Is your phone blacklisted? Try the sim in another phone and if it works then your device is more than likely blacklisted.

[gblackma]

@Rockwell if none of the suggested solutions here work for you . Contact a moderator and explain your situation .Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one . ( CLICK on account specific question and human and submit a ticket)

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@Rockwell wrote:

My simcard is not registered on the network what to do? I did restart and re insert the sim still not working, i did manually search for network but still not working? 

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[popping]

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@Rockwell wrote:

My simcard is not registered on the network what to do? I did restart and re insert the sim still not working, i did manually search for network but still not working? 

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To eliminate hardware problem.  Test your PM SIM card on a know working unlocked phone. 

If your SIM card works in another phone, we can concentrate on getting a solution for your phone.

If your SIM card does not work in another phone, is your account status active?

If your account status is active, you account may not be provisioned correctly.  Adding $1 to your account may trigger PM server to provision your account again.

[Jb456]

Is it possible that your phone is LOCKED?

Do you get any message when you put sim in like "enter sim network unlock code"?

If so you have to contact the provider that you got phone from and ask for the unlock code. It is free to get.

If it's a Samsung phone go to Samsung Canada website and start a live chat with them for Unlock code.

[Staliger]

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@Rockwell wrote:

My simcard is not registered on the network what to do? I did restart and re insert the sim still not working, i did manually search for network but still not working? 

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@Rockwell What does your self-service account say? Is it active? Did you port the number?